Shipping

We strive to dispatch your order as soon as we can. Your order will be packed and dispatched to the delivery service provider within 1-2 working days (Monday to Saturday, excluding public holidays). After which, the time taken for your order to reach you will be dependent on the shipping method chosen.


SINGAPORE CUSTOMERS

Shipping Method

Charges

Estimated Delivery

Tracking


SingPost

Normal Mail


(Packages above 2kg will be sent via courier)



FREE on all orders


2-5 working days

 - No tracking number available.

 - No signature required upon delivery.

 - Customers will bear the risk of lost mail.

SingPost

Registered Mail


(Packages above 2kg will be sent via courier)

S$2.50 per order


FREE on orders above S$50

1-3 working days

 - Tracking number will be provided. 

 - Keep track of your orders here.

 - Signature is required upon delivery.

Courier*

S$6 per order


FREE on orders above S$250


1-2 working days

(Mon-Sat, excluding public holidays)


Mon-Fri: 9am to 6pm

Sat: 10am to 3pm

 - Tracking number will be provided. 

 - Keep track of your orders here.

 - Signature is required upon delivery.

*No-go zones: Army camps; islands of Singapore including Sentosa, Jurong Island; ports; airport.




MALAYSIA/ BRUNEI CUSTOMERS 

Shipping Method

Charges

Estimated Delivery

Tracking


SingPost

Registered Overseas Airmail 


(Packages above 2kg will be sent via courier)



S$6 per order^

FREE on orders above S$50

10-15 working days

ashleysenses - Tracking number will be provided. 

 - Keep track of your orders here.

 - Signature is required upon delivery.

Aramex

Courier


S$10 - 20 per order^


Shipping charges will be calculated at checkout based on total weight of order

3-5 working days

 - Tracking number will be provided. 

 - Keep track of your orders here.

 - Signature is required upon delivery.

^ Important note: Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country and we have no control over these charges. Please contact your local customs office for further information before you order, so you are not surprised by charges you were not expecting. 




INTERNATIONAL CUSTOMERS

Shipping Method

Charges

Estimated Delivery

Tracking

Aramex

Courier

Shipping charges will be calculated at checkout based on destination country & total weight of order^

5-15 working days

 - Tracking number will be provided. 

 - Keep track of your orders here

 - Signature is required upon delivery.

^ Important note: Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country and we have no control over these charges. Please contact your local customs office for further information before you order, so you are not surprised by charges you were not expecting.




Bounced Mails / Undeliverable Mails


Orders may be undeliverable or returned to us due to any of the following reasons:

1. SG orders uncollected from the post office after 10 working days from the delivery attempt

2. International orders uncollected from the delivery service provider after failed delivery attempts or refusal to pay customs/import taxes

3. An incorrect or incomplete mailing address has been provided


We will not be liable for any lost mails due to any of the above reasons.


If orders are returned to us, we will contact you with regards to re-delivery and customers will bear the full re-shipping cost for us to resend the order to you.


Undeliverable international orders sent via courier may be destroyed at the destination country after failed delivery attempts and if customers do not contact the courier to arrange for redelivery. In such cases, we will not be liable for any losses, as it is the buyers' responsibility to contact the courier company and ample notification lead time would have been given.